AUTOMATED JOB UPDATES.
Customers hate being left in the dark. Smart Updates automatically keeps them informed at every stage — from quote accepted to job complete.
70% of negative trade reviews mention poor communication, not poor workmanship.
“A homeowner has taken the day off work for a bathroom tiling job. By 9:15am the tiler hasn't arrived and she's getting anxious. She calls twice, no answer. One-star review incoming. With Smart Updates, she received a confirmation text when the booking was made, a reminder last night, and an automatic "on my way, ETA 9:45" message this morning. She's annoyed he's running 45 minutes late but understands, because she was told proactively. Job gets a four-star review instead of one.”
WHAT SMART UPDATES INCLUDES
STAGE NOTIFICATIONS
Automatic updates at each stage: quote sent, quote accepted, job scheduled, on the way, job complete.
ETA SHARING
"Your tradesperson is 15 minutes away" — customers love knowing exactly when to expect you.
PHOTO UPDATES
Send progress photos that auto-deliver to the customer. Builds trust and reduces "are you still coming?" calls.
INVOICE FOLLOW-UP
Automatic payment reminders sent at tasteful intervals. Get paid faster without chasing.
CUSTOM TRIGGERS
Set up updates for your specific workflow. Different job types can have different update sequences.
MULTI-CHANNEL
Updates via SMS, WhatsApp, or email — whichever the customer prefers.
HOW SMART UPDATES WORKS
TRIGGERS ARE SET FOR YOUR WORKFLOW
We map your typical job stages — quote sent, confirmed, en route, on site, complete, invoice sent. Each stage has an automatic message.
ONE TAP ACTIVATES EACH STAGE
A quick tap in the app (or automatic CRM trigger) fires the right message at the right time. Takes under 5 seconds per job.
CUSTOMERS ARE INFORMED AUTOMATICALLY
Messages go via SMS, WhatsApp, or email — whichever the customer prefers. Professional tone, personalised to the job.
PAYMENT REMINDERS SENT TACTFULLY
After completion, automated invoice reminders go out at tasteful intervals. Most clients see payment turnaround improve by 40%.
WHY SMART UPDATES WORKS
COMMUNICATION IS THE #1 COMPLAINT
70%
70% of negative trade reviews mention poor communication — not poor workmanship. A single text update can save a five-star rating.
PAYMENT TURNAROUND IMPROVES
+40%
Automated invoice reminders improve payment turnaround by 40%. You finish the job; Smart Updates handles the follow-up.
PROACTIVE UPDATES REDUCE CALLS
−60%
Trades using automated job updates receive 60% fewer inbound "where are you?" calls. That's less phone time and happier customers.
THE HIGHVIS ARSENAL
TEST THE ENGINE
Don't just take our word for it. Call us up and experience the HighVis difference yourself. No sales pitch—just straight talk about your business.
Call us now:
01733 924292
WE PICK UP.
► OPEN 7 DAYS
Call us any day of the week. Seriously.
► STRAIGHT TALK GUARANTEE
No jargon, no pressure, no upsells. Just honest advice.
► FREE AUDIT
We'll review your current setup and show you the gaps.
► 30 MINUTES MAX
We value your time. Quick, focused, productive calls.
NO BS PRICING
£495
/mo — no lock-in, no hidden fees
excl. VAT
- ✓24/7 AI call answering
- ✓Custom call scripts for your trade
- ✓Lead qualification & routing
- ✓Instant SMS confirmations
- ✓Calendar sync & booking
- ✓Full call transcripts in CRM
- ✓Monthly performance reports
- ✓Dedicated account manager
RELATED GROWTH TOOLS
Booking Agent
Booking agent for tradesmen: an AI scheduler that checks availability and books appointments automatically — no phone tag, no manual back-and-forth.
BUILD YOUR REPUTATIONReview Requests
Review request automation for tradesmen: sends perfectly-timed messages after each job, prompting customers to leave a Google review with a single tap.
ONE PLACE FOR EVERYTHINGUnified CRM
Unified CRM for tradesmen: consolidates enquiries from WhatsApp, phone, web forms, and social media into one pipeline so no lead is ever missed.
SMART UPDATES FAQ
READY TO ADD SMART UPDATES?
Smart Updates is included in every HighVis marketing package. Book a free audit and we'll show you how it works for your trade.
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